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Shipping / Exchanges

Shipping costs and information

We deliver our packages with DHL or UPS.

Switzerland: The shipping costs within Switzerland and Fürstentum Lichtenstein are CHF 8.- per delivery. Orders of over CHF 100.- will be delivered for free. (exception: the shipping costs of the urbanbrainstorm sneakerboxes will be calculated at checkout)

EU: The shipping costs to selected EU-countries are CHF 8.-. (exception: the shipping costs of the urbanbrainstorm sneakerboxes will be calculated at checkout) For order from EU-countries the swiss VAT will be deducted and the estimated Euro price is shown. The payment/debit will be in Swiss francs. Customers from EU-countries must pay the country-specific VAT and import duties of their country.  has no influence on those charges and therefore EU-customers have to pay those charges directly on delivery.

There is no minimum order value.

If we have all the pieces of your order on stock, the delivery usually takes two to three days.

If there are products missing on stock the delivery might be delayed.

All our products will be checked before we deliver them.

In any case of returns you have to contact us before sending the product back (contact via contact form We will check your inquiry and send you an approval to return the product.

Unused products in original-condition can be returned in the original packaging within 14 days. The costs or the return have to be paid by the customer. The return/exchanges will be denied if there are any signs of usage on the product or the original packaging is missing or you did not contact us before returning the product or the product is damaged from transportation.

Address for returns: (only after contacting us in advance!)
c/o KayBee AG
Turbenweg 9
3073 Gümligen

We don’t assume any liability for damages caused after delivering the products to a transport-company. Obvious package-damages should be reported directly and immediately to the transport-company and to

We don’t assume any liability for misconduct of customers. We therefore suggest to read the product description.